You have questions. We have answers

---

Q. What are lash extensions?

A. Lash extensions are synthetic lashes attached to each isolated natural lash with professional adhesive. They come in a variety of lengths, curls, widths, and styles.

Q. How long do they last?

A. Lash extensions shed naturally with your lashes. It is normal to lose a few each day, and lash cycles can vary based on age, lifestyle, aftercare, and natural shedding. To keep your lashes full, fills are recommended every 2–3 weeks.

Q. What maintenance do lash extensions require?

A. Get fills every 2–3 weeks. Cleanse lashes daily with lash shampoo. Avoid oil-based products around the eyes. Brush regularly, and avoid picking, pulling, or rubbing your extensions. Do not apply mascara to extensions.

Q. Where do I buy lash shampoo?

A. We retail lash aftercare products, including lash shampoo, lash cleansing brushes, extension-safe liquid eyeliner, dry shampoo, lash growth serum, and lash extension sleep masks.

Q. Why are my lash extensions falling out quickly?

A. Retention depends on several factors, but aftercare is one of the biggest. Clean your lashes regularly to remove oils, buildup, and makeup. These can cause poor retention and irritation. Avoid rubbing, friction, or snagging, as this can cause early shedding. Your natural lash cycle also plays a role—some people’s lashes shed faster than others. Medications, hormones, and lifestyle can affect this as well. Fills are needed every 2–3 weeks depending on these factors.

Q. Can I use a lash growth serum while I have extensions on?

A. Yes! It is never a bad idea to promote healthy lash growth. Just make sure the serum does not contain oil-based ingredients. Also keep in mind that when your lashes grow faster, your extensions may shed faster. I recommend using it 2–3 times a week instead of every day.

Q. Will lash extensions damage my natural lashes?

A. Not as long as they are applied properly and the client follows proper aftercare. With any additional weight on the lashes over time, natural lashes may look less curled and more straight for a short time after removal. Once those lashes cycle out and new ones come in, they return to their normal curl. Natural lashes are always cycling, so even if a natural lash experiences damage, it will eventually shed and regrow. As long as we both do our part, your natural lashes should be fine.

Q. How long does it take to apply a new set of lashes?

A. Anywhere from 2–3 hours. It depends on how many natural lashes you have, the condition of your lashes, and what style we are applying.

If lashes are very thin, they can be harder to see, so proper isolation can take longer. If you have gaps in your lashes, we may use a different technique to camouflage them, which can also take extra time.

If your eyes twitch a lot or you move a lot, the appointment can take longer. It is hard to place a lash on a moving target. Try not to drink caffeine before your appointment because it can contribute to twitchy eyes. The average person has anywhere from 90–160 lashes per eye, so proper isolation and handmade volume fans take time.

Q. Do you do fills on people who already have lashes from another artist?

A. Sometimes. I would need to see a picture of your lashes from the front and a top view, or you can come in for a free consultation. I must be sure you do not have clusters on and that the isolation and placement of the lashes are good. Otherwise, I will have to do a full removal and new set. I do not fill lashes from other artists if the extensions are not applied properly to the natural lash. Lash health is the priority.

Q. Why is the bottom of my eye red after my appointment?

A. If this happens the day of or the following day, please send a picture or come in so I can see. Most likely, the eye pads used to isolate the bottom lashes from the top lashes moved up and scratched your eye a little. It can happen when the eye waters or when a client moves their face while talking. If you ever feel uncomfortable with the eye pads, you must tell the lash tech. I will always recommend that you see a doctor because a lash artist cannot give medical advice. I may recommend wearing glasses instead of contacts during that time. There is also an eye drop at the pharmacy called Lumify that can help reduce redness.

Q. How do I know if I’m having an allergic reaction to something?

A. The main sign is swelling of the eyelids. If this happens, I will advise that you see a doctor and get approval for your lash artist to remove the lashes, as removers can further irritate symptoms. I do offer patch tests as a precaution, but most of the time a patch test is not enough to guarantee there will not be a reaction. For a patch test, I would have you come in a day early, apply about three extensions per eye, and send you home for the day. You’ll know within 24 hours.

Q. Can I remove lash extensions myself?

A. Absolutely not. Please do not remove them yourself, because you can cause more harm. Make an appointment to come in and I’ll use professional lash remover to remove them safely.

Q. If my lashes still look good 4–5 weeks later, which fill do I book? A 3-week fill?

A. No, it will be a new set. I offer 2-week and 3-week fills. After that, it must be booked as a new set. I set aside a certain amount of time for each fill. If you are missing more lashes or have a lot of grow-out, I have to spend more time and use more product.

Q. How do I contact my lash artist directly?

A. I can be contacted by phone call, text, email, Facebook Messenger, or Instagram message. Texting is best. I am normally lashing clients and cannot answer the phone. I do not answer business calls or texts after 6 p.m. because that is family time. If I do not respond after 6 p.m., I will get back to you in the morning. However, if you are having an emergency such as an allergic reaction, I will respond as soon as possible.