*Cancellation Policy: A credit card is required at booking. Please be sure you always have a valid card on file. If you do not have card please contact us and we can hold a 50% deposit to secure your appointment which will go towards your service. Cancellations and rescheduling must be made at least 24 hours in advance (No matter what) There is no deposit required, but in the event of a no call no show, or cancelling within 6 hours of your appointment time, or not meeting the cancellation or rescheduling guidelines have fees as followed below.
The fee for cancelling or rescheduling with less than a 24 hour notice the first time for current clients will be $25 as courtesy, and after that will be 50% of the service fee. If you are not a current client the fee is 50% of the service booked amount. A no call no show will have a fee of 100% of booked service amount. Cancelling within 6 business hours or less of your appointment time will be treated as a no call no show and 100% of the booked service fee will apply as I can not fill your spot. Excessive last minutes cancels, reschedules, or no call no shows, may result in future bookings being declined.
*No further appointments may be scheduled until fees are paid. If there are future appointments scheduled, they will be cancelled and can be rescheduled once the customer account is current.
* This is a service based business and we are grateful for your business and make time for you so please respect our time by following the policies. Thank you for your cooperation!
*Refund Policy: There are no refunds because it is a service and not an item. In the event that you have an allergic reaction to the adhesive please contact us to come in so we can take a look and do a complimentary removal if neccessary.
Customer Satisfaction Policy:
We want everyone to be happy with their new lashes. However, if you happen to be unhappy with your lash style please contact us within 48 hours and we will gladly try to correct the issue. If for any reason you have lost an abnormal amount of lash extensions in the first 48 hours please contact us and we will have you come in as soon as possible to take a look, and we will offer you a courtesy 20 minuet tough up to try and correct it, as long as the extensions are not found to be pulled out or caused by improper aftercare.
*Pictures: I do take pictures of my work for social media. If you do not want your picture or pictures of your lashes only posted please let me know.
*After hours appointments can be made if someone is available for a convenience fee of $30 for coming in before or staying after business hours. The convenience fee for an artist coming in on a off day if available is $75.
Clean Lash Policy:
Lashes must be clean upon arrival of your appointment. That means no eyeliner, mascara, or other makeup residue on the lashes. Please wash them with the cleanser before you come in to your appointment or at least the morning of and plan not to wear excessive eye makeup that day. Also, it is preferable that you do not work out before your appointment unless you have time to wash them afterwards. DO NOT under any circumstances apply mascara to your extensions! You and I can both wash them numerous times and never get the mascara residue off. Why is that important? Because all the residue will coat the natural lashes and when I apply the extension it will not stick to your natural lash well because of the barrier between them. That means your retention may not be as good. If you need them washed at your appointment there will be a lash bath fee. If we have to remove extra lashes bc they are too dirty to clean an additional fee may apply. These recommendations are in place to protect your investment and time.
Fills are needed every 2-3 weeks for upkeep. This is when we replace lost extensions and remove outgrown lashes and unusable extensions. 40% of lash extensions per eye must be remaining after the outgrowns are removed to be considered a standard fill. Anything less than that will be considered a new set and will be set at current pricing. In the event the artist does not have time to do a full set in the timeframe, we will do what we can in the time available and an additional fee will apply. Your lashes may still not be quite as full as normal and a mini fill or a earlier appointment may be necessary.