Policies ( Please read before booking )

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Cancellation Policy: A valid credit card is required at booking. Please be sure you always have a valid card on file. If you do not have a card, please contact us and we can hold a 50% deposit to secure your appointment. That deposit will go toward your service.

Because your appointment time is reserved exclusively for you, we require adequate notice for any changes or cancellations. This allows us to respect our technicians’ time and give other clients the opportunity to book.

Cancellation Policy

• 24+ hours’ notice: No fee.

• Less than 24 hours but more than 3 hours before the appointment time: 50% of the scheduled service total.

• Less than 3 hours’ notice, or no-call/no-show: 100% of the scheduled service total.

• As a one-time courtesy for current, regularly booking clients who cancel less than 24 hours but more than 3 hours before the appointment time for the first time, a reduced fee of $25 will be charged instead of 50% of the service total. This courtesy does not apply to no-call/no-shows.

• Any outstanding balances from cancellation or no-call/no-show fees must be paid in full before re-booking.

This is a service-based business, and we are grateful for your business. We make time for you, so please respect our time by following the policies. Thank you for your cooperation!

Refund Policy: There are no refunds because this is a service and not an item. In the event that you have an allergic reaction to the adhesive, please contact us so we can take a look and provide a complimentary removal if necessary.

Customer Satisfaction Policy:

We want everyone to be happy with their new lashes. However, if you are unhappy with your lash style, please contact us within 48 hours and we will gladly try to correct the issue. If you have lost an abnormal amount of lash extensions within the first 48 hours, please contact us and we will have you come in as soon as possible to take a look. We will offer a courtesy 20-minute touch-up to try to correct it, as long as the extensions are not found to have been pulled out or affected by improper aftercare.

Pictures: I do take pictures of my work for social media. If you do not want your picture, or pictures of your lashes only, posted, please let me know.

After-hours appointments can be made if someone is available for a convenience fee of $30 for coming in before or staying after business hours. The convenience fee for an artist coming in on an off day, if available, is $75.

Clean Lash Policy:

Lashes must be clean upon arrival for your appointment. That means no eyeliner, mascara, or other makeup residue on the lashes. Please wash them with cleanser before you come in, or at least the morning of, and plan not to wear excessive eye makeup that day. It is also preferable that you do not work out before your appointment unless you have time to wash them afterward.

Do not, under any circumstances, apply mascara to your extensions. Mascara residue is very difficult to remove. Why is that important? Residue can coat the natural lashes, and when we apply the extension, it may not stick well because of the barrier between them. That means your retention may not be as good.

If you need your lashes washed at your appointment, there will be a lash bath fee. If we have to remove extra lashes because they are too dirty to clean, an additional fee may apply. These recommendations are in place to protect your investment and time.

Fills:

Fills are needed every 2–3 weeks for upkeep. This is when we replace lost extensions and remove outgrown lashes and unusable extensions. At least 40% of lash extensions per eye must be remaining after the outgrown lashes are removed to be considered a standard fill. Anything less than that will be considered a new set and will be priced at current pricing. If the artist does not have time to do a full set in the scheduled timeframe, we will do what we can in the time available and an additional fee will apply. Your lashes may still not be as full as normal, and a mini fill or an earlier appointment may be necessary.

Sick Policy:

For the health and safety of our clients and lash technicians, please do not come to your appointment if you are sick or beginning to feel sick. Please reschedule within the 24-hour cancellation policy to avoid fees. Please note that our cancellation policy includes cancellations due to illness. If you arrive to your appointment ill, we will have to cancel your appointment and the no-call/no-show fee will apply. We appreciate your understanding and cooperation in helping us maintain a healthy work environment. We extend the same respect to our team by not working sick, and we ask for the same consideration from clients.